My mind was blown. I used every tool at our disposal to try and reformat an excel table the way I wanted (without doing it manually), and none of the tools even got close. Otto did it first try!
The Support Operations team at IBM was spending nearly 20 hours every week buried in manual product release reviews, ticket triage, and cross-system synchronization between tools like Monday.com - leaving little time for higher-value work. The volume and complexity of these tasks made consistency a constant challenge, and some capabilities simply could not be achieved through manual effort alone. By integrating Otto into their core workflows, the team automated the most time-intensive stages of their product launch process, from review and triage to real-time data synchronization, while simultaneously expanding coverage and improving reliability across the board.
The transformation was dramatic: weekly hands-on effort dropped from approximately 20 hours to just 1 hour of human oversight, with team members now focused on review and approval rather than data gathering and entry. The result is a measurably stronger release readiness process - one that is faster, more consistent, and built for a scale that manual workflows could never sustain.
